Privacy Policy

1. Introduction

At Healthline Pharmacy, your privacy is our priority. We are committed to protecting your personal information and sensitive medical data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the IT Act, 2000.

2. Information We Collect

To provide you with safe and compliant pharmaceutical services, we may collect the following information:

• Personal identification details (Name, Address, Phone Number, Email).
• Sensitive Personal Data including Medical History, Health Records, and Prescriptions provided by Registered Medical Practitioners (RMPs).
• Transaction and billing information for processing your orders.

3. How We Use Your Information

As a pharmacy operating under the guidelines of the Kerala State Pharmacy Council (KSPC) and the Drugs Control Department, we use your data strictly for:

• Verification of prescriptions by our registered pharmacists before dispensing medicines.
• Fulfilling your orders and arranging home deliveries.
• Maintaining patient records as legally required under the Drugs and Cosmetics Act, 1940.
• Sending order updates, health alerts, and responding to your queries.

4. Data Protection & Security

We implement robust security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. Your prescription records and health information are treated with the utmost confidentiality and are never sold to third parties for marketing purposes.

5. Your Rights & Consent

By using our services, you consent to the collection and use of your data as outlined in this policy. You have the right to review, update, or withdraw your consent regarding your personal information at any time by contacting our support team.

6. Contact Us

If you have any questions or concerns regarding our Privacy Policy or data handling practices, please reach out to us at info@healthlinepharmcy.in.